Privacy Policy

This policy explains how we process personal data received through our website, enquiries and the provision of our services.

1. Data controller

Liberta Consulting Group FZE is the controller of personal data relating to the management of this website and its advisory and corporate services. Liberta Real Estate LLC is the controller of personal data relating to the real estate services it provides.

In this policy, “Liberta” refers to the entity responsible for the relevant processing. The documentation for each service identifies the entity providing it.

You can direct any data protection enquiries to:

Email: info@groupliberta.com

Contact address: The Binary by Omniyat, Office 1807, Business Bay, P.O. Box 121156, Dubai, United Arab Emirates.

Further information about both entities is available in our Legal Notice.

2. Personal data we process

Depending on your relationship with Liberta and the services you request, we may process the following categories of data:

• Identification and contact details, such as your name, email address, telephone number, address, company or job title.

• Information included in your enquiries, communications and requests.

• Documents needed to prepare proposals, arrange engagements and provide the services requested.

• Billing, payment and transaction details relating to our services.

• Identity documents and other information needed to carry out checks required by applicable law.

• Technical information about your use of the website, such as your IP address, browser type, device and pages visited.

We receive this data directly from you or, where appropriate, from your representatives, entities involved in providing the service or public sources, where there is a lawful basis for doing so.

If you provide us with another person’s data, you must have a lawful basis for doing so and inform them of this policy where required.

3. Purposes and legal bases

We process personal data to respond to enquiries, prepare proposals, provide contracted services, manage our relationships with clients and contacts, comply with legal obligations, and handle or defend claims. We may also use it to protect our systems, improve the operation of the website and send the communications described in section 7.

Under United Arab Emirates law, processing is based on your consent or a statutory exception, such as the need to perform a contract, take steps at your request before entering into a contract, comply with legal obligations, or establish, exercise or defend legal claims.

Where the European Union General Data Protection Regulation (GDPR) applies, we rely on the following legal bases, depending on the purpose:

• Pre-contractual steps and performance of a contract: to handle requests relating to an engagement and provide the agreed services.

• Compliance with legal obligations: where processing is necessary to comply with an obligation recognised as such under the GDPR.

• Legitimate interests: to manage professional relationships, protect our systems and defend our rights, provided that your rights and freedoms do not override those interests.

• Consent: where required for a particular purpose, including certain marketing communications or the use of certain technologies on the website.

Where data is needed to handle a request, provide a service or comply with a legal obligation, failure to provide it may prevent us from proceeding. We will indicate when providing data is mandatory.

Simply browsing the website does not constitute consent to processing that requires it.

4. Recipients of personal data

We may disclose personal data, to the extent necessary and on a valid legal basis, to:

• Authorities, public bodies and regulators.

• Banks, property developers, counterparties and other parties involved in transactions or matters you have instructed us to handle.

• Professional advisers, auditors and other specialists involved in providing the service or helping us meet our obligations.

• Email, hosting, maintenance and technology support providers.

• Other Liberta entities, where their involvement is necessary to address your request or provide the service.

Where a provider processes data on our behalf, it will be subject to our instructions and the relevant confidentiality, security and data protection obligations.

Entities that determine their own purposes for processing will act as independent controllers and provide the information required of them.

5. International transfers

Liberta operates in the United Arab Emirates. The provision of our services and our use of technology providers may involve processing data in other countries.

These transfers are subject to the requirements of applicable data protection law, including the safeguards or exceptions provided by law.

Where the GDPR applies, transfers outside the European Economic Area must rely on an adequacy decision, appropriate safeguards — such as the European Commission’s standard contractual clauses, supplemented by additional measures where necessary — or an applicable legal derogation.

You may request information about the destination countries and safeguards applicable to your data, and a copy of those safeguards where appropriate, by emailing info@groupliberta.com.

6. Data retention

We retain personal data for as long as necessary to respond to your enquiries, provide the services requested and manage our relationship with you.

Once the matter or relationship has ended, we retain only the data needed to comply with applicable legal obligations and establish, exercise or defend legal claims. Retention periods are determined by the nature of the documentation, record-keeping obligations and the statutory time limits for bringing claims.

Data used to send informational or marketing communications will be retained for as long as there is a lawful basis for sending them. If you unsubscribe, we will stop using your data for that purpose, although we may retain the minimum information needed to respect your choice.

When there is no longer a legitimate reason to retain the data, it will be deleted or anonymised.

7. Informational and marketing communications

We may send you newsletters, updates and other information relating to our business and services where we have a lawful basis to do so and, where required, with your prior consent.

You may ask us to stop sending these communications by using the unsubscribe option provided or emailing info@groupliberta.com.

This request does not affect communications needed to manage contracted services or comply with legal obligations.

8. Analytics and embedded services

We use an analytics service that operates without cookies to understand how the website is used and improve its content and functionality.

The website also includes third-party services, such as maps and reviews. When this content loads, the providers may receive technical information, such as your IP address and browser details. These services may use cookies or similar technologies, depending on their configuration.

Where your consent is required to use these technologies, we will request it before activating them.

9. Security and confidentiality

We apply technical and organisational measures appropriate to the nature of the data and the risks of processing to protect it against unauthorised access, loss, alteration or improper disclosure.

Access to personal data is restricted to people who need it to perform their duties and who are subject to the relevant confidentiality obligations.

If a security breach occurs that requires notification, we will inform the authorities and affected individuals as required by applicable law.

10. Your rights

Depending on the applicable law and the circumstances of the processing, you may request access to, rectification or erasure of your data, restriction of processing and data portability, and object to certain uses.

Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before its withdrawal.

You may also exercise any rights available to you in relation to decisions based solely on automated processing that produce legal effects or similarly significantly affect you.

To exercise your rights, email info@groupliberta.com, setting out your request. Where necessary, we may ask for proportionate additional information to verify your identity. We will respond within the time limits set by law.

You may also lodge a complaint with the competent data protection authority. Where the GDPR applies, this may include the authority in the country of your habitual residence, place of work or the alleged infringement.

11. Children’s data

The website is intended for adults. Some services, such as those relating to family or residency applications, may require children’s personal data.

In these cases, the data must be provided by their legal representatives or duly authorised individuals and will be processed only to the extent necessary to provide the service and meet applicable obligations.

12. Links to other websites

The website may include links to third-party websites and services. When you access them, the processing of your data will be subject to the privacy policies of their respective controllers.

13. Changes to this policy

We may update this policy to reflect changes to our services, data processing or applicable law.

The current version will be available on this page, together with its update date. Where a change requires a specific notice or renewed consent, we will act in accordance with applicable law.